Effective January 1, 2001
Rev. April 1, 2002

This Agreement is between the Customer (referred to as "I" or "me" or "my") on the one hand, and Shrewsbury Community Cablevision, SCC (referred to as "you" or "your") on the other hand. It is part of the Agreement to obtain Internet Service ("Service"), which I will accept as part of ordering and using the Service.

1. In agreeing to have the Service installed, I understand that your employee or contractor will provide installation services, including the hardware and software described below. I understand that I am solely responsible for providing, configuring and maintaining all equipment on my premises except as otherwise expressly stated below. I understand that compatibility of my existing hardware and software can be a major issue in the installation and provision of the Service and that, as a result, it may not be possible to install or provide the Service. Current minimum hardware requirements:

• Any PC manufacturer with any processor with performance equal to or greater than, i.e. Intel based PC - Pentium 90Mhz (160Mhz recommended), Windows 95, 16MB of RAM (32 required for NT), 100MB of free hard disk storage (150MB recommended), one available IRQ
• Macintosh based PC - 68030/66Mhz (Power PC 166Mhz recommended), Mac O/S 7.6.1 or greater, 32MB RAM (64MB recommended), 100MB free hard disk storage (150MB recommended), Open NUBUS or PCI slot-Open Transport

I understand that if I do not meet these requirements I am not entitled to receive customer support relating to issues other than the quality of signal delivered to the cable modem.

2. I agree to hold you harmless, to not hold you liable for and to indemnify you, your employees and contractors and agents from any and all claims for direct or indirect damage to me or another party, including for attorney's fees, due to this installation visit and my receiving the Service.

3. I understand you will provide me with a single copy of the software necessary to receive the Service, together with necessary user guides and other documentation, usage of which is subject to the Licensing Agreement enclosed with the software, if any.

4. I understand you will also install 1) any necessary connection from my existing cable outlet up to my primary computer, 2) a cable modem and related software for this Service. Any additional equipment or work necessary to ensure that my computer or other equipment or software is capable of receiving the Service, such as an Ethernet card or a computer virus scan, diagnosis or repair, is my responsibility. I may choose to hire someone with whom you also have a contractual relationship; but, if I do so, the responsibility for that activity is between that person and I; and I will not hold you responsible in any way for that work. I understand that SCC makes no representations or warranties with regard to that person or the work.

5. I authorize you to enter my premises to install any necessary equipment and Service.

6. I will not remove or relocate the equipment, to another location, without your consent. If I move locations you will automatically terminate this Agreement and I will have to initiate the Service at another location.

7. I understand that the full text of the current Town ISP Service Agreement is available on-line at www.townisp.com and that you may change it as indicated therein. I understand I can cancel my service upon 24 hours notice by calling SCC, 100 Maple Avenue, Shrewsbury, MA 01545 at 508-841-8500.

8. I understand that there is a risk of damage to my computer. I certify that I have backed-up my computer and its programs and files and that programs or files which have not been backed-up have no real value.

9. I will pay you the Installation Charge indicated below either on my credit card, my cable bill or as otherwise arranged with the Installer.